Why ride a bike, whether it's an analog bike or an ebike?

Riding a bike is a great way to improve your fitness, enjoy the outdoors, and explore new places.

How far can I travel on a bike, whether it's an analog bike or an ebike?

The distance you can travel on a bike can vary depending on several factors, such as your weight, the terrain you're riding on, and your level of fitness. On average, an ebike can travel at least 20 miles per charge, while an analog bike can go much farther if you have the stamina.

What are the health benefits of riding a bike, whether it's an analog bike or an ebike?

Research has shown that cycling regularly can improve your fitness level, help you lose weight, and reduce your risk of chronic diseases such as heart disease and diabetes. Riding a bike is also a low-impact form of exercise that is easier on your joints than running or other high-impact activities.

Can I hire a spare battery for the ebike?

Currently NO, however it's unlikely that you'll run out of battery with our new 750wh batteries, as they have a long-lasting charge. However, if you do need to recharge, you can always stop by the Riders Retreat for some refreshments and we can swap the bike battery for you while you're there.

Are Ebikes Cheating?

Absolutely not! What would you be cheating at? Having fun? Getting exercise? Show me this rule book. You will go further, faster and have the best time you’ve ever had on a bike!

If I enjoy the bike that I have hired can I buy it?

No*, Our business model does not rely on selling high end premium bikes , so no pushy sales, we just want everyone to find out just how amazing Ebikes are.

*Occasionally we sell ex hire bikes, keep an eye out on our facebook page for them being listed. they generally don’t hang around very long.

Can I hire a bike for longer periods?

Yes, you can hire the bikes for multiple days , a passport must be left as a deposit for the duration of the hire. It will be stored in our safe. If you transport the bike away from Glentress, you will need to ensure the bike is safely stored, and be aware that very limited support will be available if an issue occurs.

Does the Ebike get charged as I am pedalling?

Unfortunately not, the current laws of physics make it a fruitless endeavour. Technology has not yet reached that level of sophistication, the current model range of bikes are fitted with a Lithium-Ion battery that is charged via a mains powered smart charger.

Are Bikes available in different sizes?

We have a wide range of Bikes here at Glentress Bike Hire, that are available in different sizes, so we are sure we will be able to provide a bike that fits you and meets your needs. We can adjust seat height, set suspension travel and adjust handlebar height to ensure you are comfortable for your ride.

Can I borrow helmets?

Yes we have a helmet you can borrow for the duration of your hire. There is no charge for the helmet hire.

Do I have to collect my Bike?

Yes ebikes must be collected from the Riders Retreat EH458NB at your booked start time. Please arrive at least 20 mins prior to your booked start time to ensure there is time to sign in and set the bike up. we don’t want you missing one minute of your hire!

Can I hire an Ebike for my child?

Yes, however the minimum age for riding ebikes in the UK is 14 years old. For younger kids we offer tow ropes to help your little ones up the hill on there own bike.

What happens if I have a problem with the ebike during my rental?

If you experience any problems with the ebike during your rental, please contact us as soon as possible. We will do our best to resolve the issue as quickly as possible, either by repairing the bike or providing a replacement if necessary. Our priority is to ensure that you have a safe and enjoyable ride.

Do I need to wear a helmet when riding an ebike?

While it is not a legal requirement to wear a helmet when riding an bike in the UK, we insist that you do so. Wearing a helmet can significantly reduce the risk of injury in the event of an accident, our insurance stipulates that helmets must be worn at all times while riding. We provide helmets free of charge with all our rentals.

What type of payment do you accept for ebike rentals?

We accept various forms of payment for ebike rentals, including cash, debit cards, and credit cards. Payment can be made in person at our location or through our online booking system.

Can I cancel or reschedule my ebike rental?

Yes ,please refer to your booking confirmation with the terms and conditions for more detail.

Do I need insurance to ride an ebike?

No, you do not need insurance to ride an ebike in the UK. However, we do recommend that you have liability insurance in case of an accident or injury. You can purchase liability insurance through various providers or check if your existing home insurance covers you for public liability. Additionally, we offer an accidental waiver for an additional fee, which covers accidental damage to the bike during your rental period. This waiver is optional and can be added at time of booking, but it provides peace of mind in case of any unexpected mishaps. Please ask our staff about this option when you pick up your bike.

Why hire from Glentress Bike Hire?

Here at EbikeHireScotland, we like to offer a flexible personal service at very competitive prices. Our customers return to us time and time again, check out our reviews on social media.